Accessibility Information
This information is provided by INFINITY AROMA LTD, UIC: 208807713, with registered office and management address: 6 Peta Street, Sinitovo, Pazardzhik Municipality, Bulgaria, telephone: +359 892 489 604, Email: info@infinityaroma.bg, in connection with the e-commerce services provided through the website www.infinityaroma.bg.
1. Scope of service
Infinity Aroma is an online store selling perfumery products, cosmetics, sets and related products.
Through the website, users can browse products, obtain information about them, add products to a cart, place orders, choose a delivery and payment method, and use a customer profile, where applicable.
2. Approach to accessibility
INFINITY AROMA LTD strives to make the website clear, understandable and user-friendly for the widest possible range of users, including users with visual, motor, hearing or cognitive disabilities.
When maintaining the site, efforts are made to ensure that the main actions — browsing products, adding products to the cart, choosing delivery, making payment and submitting an order — are accessible, consistent, and understandable.
3. Basic accessibility measures
Measures to improve accessibility are implemented during the development and maintenance of the site, including:
- clear structure of pages, menu and product categories;
- readable texts and clearly separated sections;
- visible buttons, links, and basic actions;
- appropriate contrast between text, background and active elements;
- adapting content for mobile devices;
- clear marking of fields when ordering;
- providing information about price, availability, delivery, payment, returns and complaints;
- the ability to contact the merchant in case of difficulty with the order or using the site.
4. Product and order information
Basic product information is provided in text form, when available — name, brand, product type, quantity, price, availability, and other essential information.
The ordering process is organized so that the customer can review the selected products, the order value, the delivery method, and the payment method before final confirmation.
5. Delivery and payment
When selecting delivery, the user should enter the necessary data for the location and address or select a courier courier office or parcel locker where such an option is available.
Payment can be made via the methods available on the site, including payment via Revolut Checkout, bank card, Google Pay, Apple Pay or bank transfer, when the relevant method is active.
When paying by card or digital wallet, the payment details are entered into a secure payment environment of the payment service provider. INFINITY AROMA LTD does not store full bank card details.
6. Third-party components and services
The website may use third-party components and services related to payments, delivery, security, analytical tools, fonts, images, social networks or other functionalities.
Such services may include payment providers, courier and logistics companies, hosting and technical providers, analytical and marketing tools, when enabled.
When a certain component is provided and managed by a third party, the level of accessibility may depend on the respective provider. In the event of an identified problem, INFINITY AROMA LTD will make reasonable efforts to assist or seek an appropriate technical solution.
7. Limitations
It is possible that individual parts of the site, old publications, external components, images or functionalities may not be fully accessible at all times.
If such a problem is identified, reasonable action will be taken to improve it, to the extent that this is technically possible and does not result in a disproportionate burden.
8. Accessibility feedback
If you encounter any difficulty using the site, viewing a product, adding to cart, selecting delivery, paying or submitting an order, you can contact us:
INFINITY AROMA LTD
UIC: 208807713
Address: 6 Peta Street, Sinitovo, Pazardzhik Municipality, Bulgaria
Phone: +359 892 489 604
Email: info@infinityaroma.bg
9. Handling accessibility reports
When we receive a report of a difficulty or accessibility issue, we will review the information provided and, where possible, take corrective action or offer an alternative way to assist.
For a faster check, it is recommended that you indicate the page on which you encountered a problem, the device and browser used, as well as a brief description of the problem.
10. Supervisory authority
The competent authority in relation to consumer protection and the applicable requirements for e-commerce services is the Consumer Protection Commission.
Website: www.kzp.bg
Phone: 0700 111 222
11. Update
This information may be updated in the event of changes in legislation, the technical characteristics of the site, the services used or the method of providing e-commerce.
Last updated: 8 July 2026